Terms & Conditions

Website Use and Online Sales
Last updated: 21 July 2026

1. About Us, Scope and Contract Documents

1.1 These Terms & Conditions govern:

(a) access to and use of www.ketagutmane.com (the “Website”);
(b) customer accounts; and
(c) orders placed through the Website.

1.2 The Website and online store are operated by:

SIA “Red is the New Black”
Trading as KETA GUTMANE
Registration No. 40103671488
Registered address: Jeruzalemes iela 2/4–29, Riga, LV-1010, Latvia
VAT No.: LV40103671488
Email: clientservices@ketagutmane.com
Website: www.ketagutmane.com

1.3 References to “KETA GUTMANE”, “we”, “us”, or “our” mean SIA “Red is the New Black”. References to “you” or “your” mean the person using the Website or placing an order.

1.4 The online store is intended primarily for consumers purchasing products for personal use outside their trade, business, craft, or profession. Separate terms may apply to wholesale, resale, or other business purchases.

1.5 Provisions concerning Website use apply to all Website users. Provisions concerning products, orders, payment, delivery, returns, and refunds apply when you place an order.

1.6 In these Terms:

(a) “Order Acceptance” means the automated email titled “Order Confirmation” that we send after you place an order and that expressly confirms that the order has been accepted and the contract has been formed; and

(b) “Shipping Confirmation” means the email confirming that an accepted order has been dispatched.

1.7 The contract between you and KETA GUTMANE consists of:

(a) these Terms & Conditions;
(b) our Shipping & Delivery Policy;
(c) our Returns & Refunds Policy;
(d) any product-specific, pre-order, or promotional conditions disclosed before purchase;
(e) the final product, price, payment, and delivery information presented before the order is placed; and
(f) the Order Acceptance and the order-specific information contained in it.

Together, these are the “Contract Documents.”

1.8 The Shipping & Delivery Policy and Returns & Refunds Policy form part of these Terms, are contractually binding, and contain the detailed rules for their respective subjects.

Our Privacy Policy and Cookie Policy explain how we process personal data and use cookies and similar technologies. They do not form part of the contract of sale.

1.9 The Contract Documents should be read together. If an irreconcilable conflict remains, the following order of priority applies:

(a) mandatory law;
(b) expressly agreed order-specific or product-specific information; and
(c) these Terms.

1.10 The version of the Contract Documents in effect when an order is placed applies to that order. Later changes will not apply retrospectively unless required by law, expressly agreed with you, or more favourable to you.

1.11 Nothing in the Contract Documents excludes or restricts any right that cannot lawfully be excluded or restricted, including mandatory consumer rights.

2. Website Use and Customer Accounts

2.1 You may use the Website for personal and lawful purposes, including viewing products, managing your account, and placing orders.

2.2 You must not:

(a) use the Website for fraudulent, unlawful, abusive, or unauthorised purposes;
(b) attempt to gain unauthorised access to the Website, another customer’s account, or a connected system;
(c) introduce malicious code or other harmful material;
(d) interfere with the security or proper operation of the Website;
(e) use automated methods to extract or reproduce Website content without our permission;
(f) impersonate another person or provide misleading information; or
(g) infringe the rights of KETA GUTMANE or any third party.

2.3 If you create a customer account, you must provide accurate and current information and keep your login credentials confidential.

2.4 You must notify us promptly if you suspect unauthorised access to or use of your account.

2.5 We may restrict, suspend, or close an account where reasonably necessary to:

(a) protect you, other users, or KETA GUTMANE;
(b) investigate suspected fraud, misuse, or a security incident;
(c) comply with applicable law; or
(d) protect the security or integrity of the Website.

2.6 Restricting, suspending, or closing an account does not remove any rights or obligations relating to an order already accepted.

3. Eligibility to Purchase

3.1 You may place an order only if you have legal capacity to enter into a binding contract under the law applicable to you.

3.2 By placing an order, you confirm that:

(a) the information you provide is complete and accurate;
(b) you are authorised to use the selected payment method; and
(c) you are purchasing the products for lawful, primarily personal purposes.

4. Products, Descriptions and Availability

4.1 We take reasonable care to ensure that product descriptions, photographs, measurements, materials, and other product information are accurate.

4.2 Product colours and appearance may vary slightly because of photography, lighting, screen settings, and differences between devices. Measurements and sizing information may be subject to reasonable production tolerances unless expressly stated otherwise.

4.3 Fabrics, leather, finishes, and other materials may have natural or production-related variations. Such variations are not defects where they are consistent with:

(a) the nature of the material;
(b) the product description; and
(c) the quality a customer may reasonably expect.

4.4 You should follow the care, washing, storage, and handling instructions supplied with the product.

4.5 All products are subject to availability. Adding a product to a shopping bag, wishlist, or customer account does not reserve it.

4.6 Products identified as available for pre-order are not ready for immediate dispatch. The applicable availability or estimated dispatch information will be provided before the order is placed. Detailed pre-order and dispatch rules are contained in our Shipping & Delivery Policy.

4.7 Nothing in this Section limits your rights where a product does not conform to the contract.

5. Prices, Taxes and Payment

5.1 Product prices are displayed in the currency selected or made available during the ordering process.

5.2 Prices include applicable taxes where required by law. The total amount payable, including applicable taxes and shipping charges, will be displayed before you place the order.

5.3 The treatment of customs duties, import taxes, and similar charges applicable to international orders will be communicated during the ordering process and is addressed in our Shipping & Delivery Policy.

5.4 Payment is normally authorised and collected when you place the order. Available payment methods will be displayed during checkout.

5.5 Certain alternative payment methods may be processed or settled according to the procedures of the relevant payment provider.

5.6 Payment may be subject to:

(a) authorisation and authentication;
(b) fraud-prevention and security checks; and
(c) the relevant payment provider’s terms.

5.7 You confirm that you are authorised to use the selected payment method.

5.8 Your bank, card issuer, or payment provider may apply exchange rates or additional charges under its own terms. We do not impose or control those charges.

5.9 We may change prices at any time, but a change will not affect an order already accepted.

5.10 If a price or other material order information contains an obvious error that could reasonably have been recognised as an error, we may refuse the order before sending the Order Acceptance.

If an obvious material error is identified after Order Acceptance, we will contact you and address the matter in accordance with applicable law. We will not charge an increased or corrected amount without your agreement.

6. Ordering Process and Contract Formation

6.1 Before placing an order, you will have an opportunity to review and correct:

(a) the selected products and quantities;
(b) your contact and delivery information;
(c) the selected shipping method;
(d) your payment information; and
(e) the total amount payable.

6.2 By selecting “Pay now” or another button that clearly communicates an obligation to pay, you:

(a) offer to purchase the selected products under the Contract Documents;
(b) confirm that the order information is accurate; and
(c) acknowledge that placing the order creates an obligation to pay.

6.3 After you place an order, we will automatically send the Order Acceptance to the email address provided during checkout.

6.4 A binding contract is formed when we send the Order Acceptance. Orders are accepted or declined as a whole.

6.5 The Shipping Confirmation confirms that an accepted order has been dispatched. It does not form a new contract or change the time at which the contract was formed.

Shipping updates, out-for-delivery notices, delivery notices, return notices, cancellation notices, and refund notices are status communications only. They do not form or amend the contract unless they expressly state otherwise.

6.6 The Order Acceptance will provide retainable copies of, or durable access to:

(a) the applicable Terms & Conditions;
(b) the applicable Shipping & Delivery Policy;
(c) the applicable Returns & Refunds Policy; and
(d) the mandatory information relating to the order.

6.7 We retain electronic order records in accordance with applicable legal and operational requirements. Registered customers may also be able to view order information through their customer accounts.

You should retain the Order Acceptance and Contract Documents for your records.

6.8 The Website, checkout, and Contract Documents are available in English. English is the language of the contract.

7. Order Refusal, Changes and Cancellation

7.1 Before sending the Order Acceptance, we may refuse an order where reasonably necessary, including where:

(a) payment has not been successfully authorised or collected;
(b) the products or requested delivery service are unavailable;
(c) required order information is missing or cannot reasonably be verified;
(d) the order appears fraudulent or unlawful;
(e) the order appears intended for unauthorised resale;
(f) a disclosed purchase limit has been exceeded;
(g) fulfilment would breach applicable law, sanctions, or trade restrictions; or
(h) there is an obvious material error in the price or product information.

7.2 After sending the Order Acceptance, we may cancel an accepted order only where:

(a) payment is subsequently reversed, rejected, or shown to be unauthorised;
(b) reasonable review indicates fraud, unlawful activity, or misuse;
(c) fulfilment becomes impossible or unlawful;
(d) a product cannot be supplied despite reasonable efforts;
(e) an obvious material error is identified and cancellation is permitted by applicable law;
(f) you materially breach the Contract Documents in a way that affects the order; or
(g) another lawful ground for cancellation applies.

A fraud-risk score or automated alert will not, by itself, determine that fraud has occurred.

7.3 If part of an accepted order later cannot be supplied, we will notify you, cancel the affected product, and provide any refund required by the Contract Documents and applicable law.

7.4 You may request a change to or cancellation of an unfulfilled order by contacting Client Services promptly. We will consider the request but cannot guarantee that a change or cancellation will be possible after processing has begun.

7.5 Once an order has been fulfilled and handed to the carrier, it cannot normally be cancelled as a pre-dispatch order. You must instead use any withdrawal or return procedure available under our Returns & Refunds Policy.

7.6 If an order is not accepted or is validly cancelled, the applicable amount will be refunded to the original payment method unless another method is expressly agreed. The time required for the refund to appear may depend on the payment provider.

8. Shipping and Delivery

8.1 Shipping destinations, methods, charges, dispatch arrangements, pre-order timing, carrier selection, delivery estimates, tracking, customs procedures, delivery attempts, and delivery issues are governed by our Shipping & Delivery Policy, which forms part of these Terms.

8.2 For consumer orders, the risk of accidental loss of or damage to the products passes when you, or a third party designated by you other than the carrier, obtains physical possession of the products.

8.3 Different rules may apply where you independently appoint a carrier that was not offered by KETA GUTMANE.

8.4 Nothing in the Contract Documents transfers risk to a consumer earlier than permitted by applicable law.

9. Returns, Refunds and Product Conformity

9.1 Withdrawal rights, voluntary returns, return conditions, exclusions, exchanges, return-shipping costs, and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

9.2 We are responsible for supplying products that conform to the contract and applicable law.

9.3 If a product does not conform to the contract, you are generally entitled first to choose between:

(a) repair of the product; or
(b) replacement of the product.

The selected remedy must be provided free of charge unless it is impossible or disproportionate under applicable law. We may refuse repair or replacement where the remedy is impossible or would impose disproportionate costs in the circumstances.

9.4 A proportionate price reduction or termination of the contract may be available where the applicable legal conditions are met, including where:

(a) repair or replacement has been refused;
(b) repair or replacement has not been completed within a reasonable time or without significant inconvenience;
(c) the product remains non-conforming after an attempted remedy;
(d) the non-conformity is sufficiently serious to justify an immediate price reduction or termination; or
(e) it is clear that conformity will not be provided within a reasonable time or without significant inconvenience.

9.5 Termination may not be available where the non-conformity is minor.

9.6 Rights relating to faulty, incorrect, damaged, or non-conforming products apply independently of any voluntary return arrangements offered by KETA GUTMANE.

9.7 Nothing in the Returns & Refunds Policy excludes or restricts mandatory consumer rights.

10. Promotions and Discount Codes

10.1 Promotions, discount codes, complimentary shipping offers, gifts, and other special offers are subject to the conditions stated with the relevant offer.

10.2 Unless expressly stated otherwise:

(a) only one discount code may be used per order;
(b) offers cannot be exchanged for cash or applied retrospectively; and
(c) offers cannot be combined.

10.3 Before Order Acceptance, we may reject or correct the use of an offer where its conditions have not been met, it has expired, it has been used fraudulently, or an obvious technical error has occurred.

A promotion validly applied to an accepted order will not be removed without fraud, material misuse, or another lawful basis.

11. Intellectual Property

11.1 The Website and its contents, including trademarks, trade names, logos, product designs, photographs, videos, graphics, text, layouts, and software, are owned by or licensed to KETA GUTMANE and are protected by applicable intellectual-property laws.

11.2 You may access and use the Website for personal and non-commercial purposes.

11.3 Except where permitted by law, you may not without our prior written permission:

(a) copy, reproduce, republish, or distribute Website content;
(b) modify or create derivative works from Website content;
(c) use Website content for commercial purposes;
(d) remove copyright, trademark, or ownership notices; or
(e) use our branding in a manner suggesting an unauthorised association or endorsement.

11.4 Purchasing a product does not transfer any intellectual-property rights in the product design, branding, imagery, or related materials.

12. Third-Party Services, Links and Website Availability

12.1 The Website may contain links to websites or services operated independently by third parties. Such websites and services may be subject to their own terms and privacy practices.

12.2 We do not control the content or independent operation of external websites. This does not limit our responsibility for an accepted order or for third parties used by us to perform our contractual obligations.

12.3 We take reasonable steps to maintain the security and availability of the Website but do not guarantee uninterrupted or error-free access.

12.4 We may maintain, change, suspend, or restrict parts of the Website for technical, security, legal, or operational reasons. Such changes or interruptions do not remove rights or obligations relating to an order already accepted.

13. Electronic Communications and Privacy

13.1 We may communicate with you electronically regarding your account, orders, payments, security, delivery, returns, refunds, and other service or legal matters.

13.2 You must provide a valid email address and keep your contact information accurate.

13.3 Transactional communications are separate from marketing. Marketing communications will be sent only where permitted by applicable law, and you may unsubscribe using the method provided.

13.4 We process personal data as described in our Privacy Policy. Information about cookies and similar technologies is provided in our Cookie Policy and cookie-management tools. Those policies are transparency notices and do not form part of the contract of sale.

14. Liability and Events Outside Our Control

14.1 Nothing in the Contract Documents excludes or limits liability that cannot lawfully be excluded or limited, including liability for:

(a) fraud or fraudulent misrepresentation;
(b) intentional misconduct;
(c) death or personal injury where liability cannot lawfully be excluded;
(d) breach of mandatory consumer rights; or
(e) any other liability that cannot lawfully be restricted.

14.2 We are responsible for losses that are a reasonably foreseeable consequence of our breach of contract or failure to exercise reasonable care.

A loss is foreseeable where it was an obvious consequence of the breach or was reasonably contemplated when the contract was formed.

14.3 To the extent permitted by applicable law, we are not responsible for losses that:

(a) were not reasonably foreseeable when the contract was formed; or
(b) were caused by inaccurate, incomplete, or misleading information provided by you.

14.4 Failure to follow product care, safety, storage, or handling instructions may affect our responsibility only to the extent that the failure caused or contributed to the relevant damage.

14.5 Recoverable loss may be reduced to the extent that it could reasonably have been avoided, but only where and to the extent permitted by applicable law.

14.6 Where you purchase products as a consumer, we are not responsible for losses relating to business activity, including loss of profit, revenue, business opportunity, or commercial reputation.

14.7 We are not responsible for delay or failure caused by circumstances outside our reasonable control, including:

(a) natural disasters or severe weather;
(b) war, terrorism, civil disturbance, or public emergency;
(c) government action, sanctions, or trade restrictions;
(d) widespread transport or customs disruption;
(e) strikes or industrial action not limited to our own workforce; or
(f) widespread failure of telecommunications, payment, or technology infrastructure.

14.8 Where such circumstances materially affect an accepted order, we will take reasonable steps to minimise their effects, provide relevant information where reasonably possible, and resume performance when reasonably practicable.

Nothing in this Section removes any cancellation, refund, reimbursement, or other rights available under mandatory law.

15. Complaints, Governing Law and General Provisions

15.1 Questions and complaints may be submitted to:

Email: clientservices@ketagutmane.com
Postal address: SIA “Red is the New Black”, Jeruzalemes iela 2/4–29, Riga, LV-1010, Latvia

15.2 Please provide your order number, a description of the issue, the resolution requested, and any relevant supporting information.

15.3 We will seek to resolve complaints directly with you. Where Latvian consumer law applies, we will provide a written response to a written consumer complaint within 15 working days after receiving it, unless the matter has been resolved within that period. If objective reasons prevent us from responding within 15 working days, we will inform you promptly in writing, explain the reason and indicate a reasonable extended response period.

15.4 If a consumer dispute cannot be resolved directly, you may be entitled to request assistance from the Latvian Consumer Rights Protection Centre, use an applicable out-of-court dispute-resolution procedure, or bring proceedings before a competent court.

15.5 The Contract Documents and contracts concluded under them are governed by Latvian law.

If you are a consumer residing outside Latvia, this choice of law does not deprive you of mandatory consumer protections available under the law that would apply in the absence of this choice.

15.6 Disputes may be submitted to any court having jurisdiction under applicable law. Nothing in the Contract Documents restricts a consumer’s right to bring proceedings before a court available under mandatory jurisdiction rules.

15.7 We may update the Website-use provisions of these Terms from time to time. Updated provisions apply to Website use after they take effect.

The version of the Contract Documents in effect when an order is placed continues to govern that order unless a later change is required by law, expressly agreed with you, or more favourable to you.

15.8 If any provision of the Contract Documents is unlawful or unenforceable, the remaining provisions will continue to apply.

15.9 A failure or delay in exercising a right does not waive that right.